OFFRE D’EMPLOI

Titre du poste : Représentant commerciale et dessinateur de la publicité

Organisation : Coopérative de Travail Maintenance 1A Plus (1A +)

www.maintenance1aplus.blogspot.com

Se rapporte : Rende comptes au Conseil d’administration

Salaire brut : 41.000 $

Type de poste : Temps plein - Contrat d’un an

Lieu : Ottawa-Gatineau

Date de début : Dès que possible

Voulez-vous faire partie intégrante d’une entreprise sociale dynamique et novatrice?

1A + a été fondée en 2007 par cinq travailleurs immigrants dans le secteur du nettoyage. 1A+ offre des services de nettoyage des bureaux et des bâtiments et elle fonctionne comme une entreprise sociale. Cette entreprise sociale est basée sur l’insatisfaction que les travailleurs immigrants endurent quant aux conditions de travail injustes offertes dans le secteur privé. Afin d’éviter ces injustices, l’objectif principal des fondateurs est de créer un environnement de travail attrayant pour les nouveaux arrivants en permettant l’usage de leurs expériences passées. Par conséquent, les fondateurs ont développé une nouvelle approche en privilégiant une relation directe avec les clients, dans laquelle les contrats sont établis sans intermédiaires entre les clients et les travailleurs sur la base des valeurs de respect de l’environnement et le respect du travail équitable. 1A+ vient de recevoir une subvention de la Fondation Trillium de l’Ontario afin de soutenir sa première phase de démarrage.

Sommaire des tâches

Le candidat sélectionné sera responsable de toutes les activités de vente dans la région d’Ottawa-Gatineau. Il ou elle devra gérer la qualité et l’uniformité du service et sera aussi responsable de diriger et de mettre en œuvre une stratégie de commercialisation créative.

Principales responsabilités

1. Présenter et vendre les services de l'entreprise aux clients potentiels.

2. Préparer le plan d’action et le calendrier de travail pour atteindre des cibles précises.

3. Faire le suivi des nouvelles références résultantes de l’activité sur le terrain.

4. Participer à des événements de commercialisation tels que des séminaires, des foires commerciales et des campagnes de télémarketing.

5. Établir de nouvelles opportunités de vente.

6. Développer et créer tous les outils publicitaires, y compris la préparation des présentations, des propositions et des contrats de vente de service.

7. Préparer la paperasserie pour activer et maintenir des services contractuels.

8. Écrire et éditer les documents en vue d’assurer la cohérence et la précision en ce qui concerne la grammaire, la ponctuation, la syntaxe et le style d’affaires approprié.

9. Coordonner le personnel de l’entreprise afin d’accomplir le travail requis pour conclure des ventes et la livraison du service, y compris la coordination des horaires des employés de nettoyage.

10. Établir et maintenir des relations avec les clients actuels et potentiels.

11. Recueillir et vérifier les paiements.

12. Gérer les services à la clientèle au moyen des contrôles de la qualité et d’autres techniques de suivi.

13. Découvrir et résoudre les préoccupations des clients, y compris le traitement des plaintes par appel téléphonique et en personne.

14. Fournir une formation sur le chantier pour les nouveaux employés.

Connaissances et compétences requises

1. Possède excellentes capacités de communication dans les deux langues officielles du Canada: anglais et français. L’espagnol et autres langues sont un atout.

2. Possède une certaine expérience spécifique en ventes, y compris la connaissance des techniques de publicité et de promotion.

3. Possède la capacité à convaincre et à influencer les autres, la capacité d’élaborer et d’offrir des présentations, la capacité de créer, composer et modifier des documents écrits et détiens beaucoup d’entregent.

4. Ce travail nécessite de votre propre ordinateur portable et des compétences informatiques exceptionnelles.

5. Connaissance de l’industrie du nettoyage et des coopératives appartenant à des travailleurs est un atout.

6. Croyance partagée dans les valeurs de 1A+ ainsi qu’à sa mission sociale de fournir des emplois aux nouveaux immigrants est fondamentale.

Processus de demande

Pour une description détaillée, voir www.maintenance1APlus.blogspot.com

Date limite pour soumettre la demande d’emploi : S’il vous plaît, envoyer un curriculum vitae, une lettre de motivation et les noms de deux références à maintenance1APlus@gmail.com au plus tard le vendredi 7 janvier 2011 à 11 h 59 h (heure normale de l’Est).

Dans votre lettre de motivation, s’il vous plaît décrire comment vos compétences, vos expériences et vos intérêts contribuerait à atteindre des objectifs premiers de 1A+ et décrire votre niveau d’anglais et de français à l’orale et l’écrit.

Nous remercions tous ceux qui soumettent une candidature toutefois, seules les personnes sélectionnées pour une entrevue seront contactées.

Note : Le genre masculin utilisé dans cette offre d’emploi désigne aussi bien les femmes que les hommes.

EMPLOYMENT OPPORTUNITY

Job Title : Sales Representative and Marketing Designer
Organisation : Maintenance 1A Plus Worker Co-op (1A+)
www.maintenance1aplus.blogspot.com
Reports to : Board of Directors
Gross Salary : $ 41,000
Position Type : Full Time – One Year Contract
Location : Ottawa-Gatineau
Starting date : As soon as possible

Do you want to be an integral part of a vibrant and innovative social enterprise?

1A+ was founded in 2007 by five immigrant workers in the cleaning sector. 1A+ offers services in cleaning offices and buildings and operates as a social enterprise. This social enterprise is based on the fact that the immigrant workers have been repeatedly dissatisfied with the working conditions offered in the private sector. In order to avoid these injustices, the primary objective of the founders is to create a work environment attractive to newcomers to make use of their past experiences. Consequently, the founders have developed a new approach of direct relationship with customers, in which contracts are made between clients and workers without an intermediary based on the values of respect for the environment and commitment to fair work. 1A+ has just received a grant from the Ontario Trillium Foundation, in order to support its initial start-up phase.

Job Summary

Qualified candidate will be responsible for all sales activities in the Ottawa and Gatineau region. He or she will manage quality and consistency of service and product delivery and will be in charge of leading and implementing a creative marketing strategy.

Primary Responsibilities

1. Present and sell the services of the company to the potential clients.
2. Prepare action plans and schedules to identify specific targets.
3. Follow up on new referrals resulting from field activity.
4. Participate in marketing events such as seminars, trade shows, and telemarketing campaigns.
5. Identify new sales opportunities
6. Develop and create all marketing tools, including preparing presentations, proposals and sales contracts.
7. Prepare paperwork to activate and maintain contract services.
8. Write and edit documents in order to ensure consistency and accuracy regarding grammar, punctuation, syntax and acceptable business style.
9. Co-ordinate the company staff in order to accomplish the work required for closing sales and delivery services; including coordinating schedules of cleaning employees.
10. Establish and maintain current and potential client relationships.
11. Collect and audit payments.
12. Manage customer services through quality checks and other follow-up techniques.
13. Identify and resolve client concerns, including dealing with complaints by phone and in-person.
14. Provide on-the-job training to new employees.

Knowledge and Skills Requirements

1. Has excellent communication skills in both Canadian official languages: English and French. Spanish and additional languages are an asset.
2. Has some specific sales experience, including knowledge of advertising and promotion techniques.
3. Has ability to persuade and influence others, ability to develop and deliver presentation, ability to create, compose and edit written materials. Has strong interpersonal and communication skills.
4. This work requires your own laptop and exceptional computer skills.
5. Knowledge of the cleaning industry & worker owned co-ops is an asset.
6. Shared belief in the values of 1A+ and its social mission of providing employment to new immigrants is essential.

Application Process

For a detailed job description, see www.maintenance1APlus.blogspot.com

Competition Closing Date: Please send a resume, a cover letter and the names of two references to maintenance1APlus@gmail.com by Friday, January 7th, 2011 at 11h 59 p.m. Eastern Standard Time.

In your cover letter, please describe how your skills, experience, and interests would contribute to meet the primary objective of 1A+ and describe your level of spoken and written English and French.

We thank all those who apply, however, only those selected for an interview will be contacted.

Story of Maintenance 1A Plus Worker Co-op

The Maintenance 1A Plus Worker Co-op (1A+) was founded in 2007 by five immigrant workers in the cleaning sector. 1A+ offers services in cleaning offices and buildings and operates as a social enterprise.

The origin this new social enterprise was based on the fact that the immigrant workers have been repeatedly dissatisfied with the working conditions offered in the private sector. Some immigrant workers have been suffering from one or more of the following situations:

- The demand to work overtime beyond regular work hours in order to keep contracts;
- The denial of access to the employment insurance program;
- The refusal of companies to pay Workplace Safety and Insurance Board, thereby rendering employees ineligibles for these benefits;
- The unwillingness of employers to provide paid vacations;
- The lack of consideration regarding particular health concerns of workers;
- The lack of availability of health and dental insurance plans; and
- The prevalence of poor wages and unfair treatment meted out to workers.

In order to avoid these injustices, the primary objective of the founders is to create a work environment attractive to newcomers utilizing their past experiences. Consequently, the founders have developed a new approach of direct relationship with customers, in which contracts are made between clients and workers without an intermediary, based on the values of respect for the environment and commitment to fair work.

Based on the difficulties and hurdles experienced by its founders, 1A+ works in collaboration with external supporters to assist newcomers. Some newcomers have been negatively affected in their workforce because they lack strong language skills. In this case, external supporters have taught language skills and educated members on Canadian laws and workers rights. For example, explain about non-profit organisations like co-ops and teach business skills and educated to those members of the co-op in order to help with their economic integration process.

One significant challenge for 1A+ has been the translation of English and French into Spanish or vice-versa in order to facilitate communication between workers, funders and customers. Although learning a new language can be a long and difficult process for members, they are very dedicated to the Cooperative and give a lot of time toward the project.

As a result, 1A+ has been able to achieve many goals since its inception in 2007. The goal of the project’s first year was the process of getting incorporated. The second year’s aim was to write the by-laws for the Cooperative, including member fees, rules and the constitution of the social enterprise. By the end of the second year, the by-laws were adopted. The third year’s aim was to write an application for 1A+’s support to get the business plan ready to launch. They were successful in being a part of the Canadian CED Network’s Immigrant Settlement and Integration through Social Enterprise initiative (ISISE) which provided support for them to write a business plan that was independently assessed.

1A+ now has a good business plan and marketing tools readily available at its disposal. In May 2010, 1A+ celebrated his official launch. 1A+ has begun to sell the services of the cooperative and has since secured two small contracts in the cleaning sector. Unfortunately, these two contracts are not enough to support the cooperative’s five members to receive full-time wages. It is only enough for one part-time staff. Some members work for other cleaning organizations to receive full-time work, but their goal is to work full-time with 1A+ while it gets its feet off the ground.

The next challenge for 1A+ is to get more contracts to support all five members. The Co-op also requires more contracts to support its expansion so that new members may join the Cooperative and receive support during their economic integration process. Additional supports to further develop and document the settlement supports that 1A+ provides is included in the Canadian CED Network application to CIC- Ontario. 1A+ has also recently submitted a proposal to the Ontario Trillium Foundation and 1A plus has just received a grant “over one year to support the initial start-up and operating costs of [this] Ottawa-based workers' cooperative that would employ 10 immigrant workers in the janitorial sector. With the support of a full-time marketing and part-time office manager, the group will be able to establish a highly professional and environmentally friendly company that provides equitable working conditions to its member employees”: http://www.trilliumfoundation.org/cms/en/2010_2011_Champlain.aspx